Policies
A litte note from us ✉️
Slow Rush is a small, growing brand, and every order means a lot to us. As we’re starting out, we currently operate with a few simple policies that help us keep things manageable and continue making pieces we love.
Please take a moment to read these before placing your order.
Returns/Exchanges
All orders placed on Slow Rush are final sale.
We currently do not offer returns or exchanges for change of mind, incorrect size selection, colour preferences, or any other personal preference.
We strongly recommend checking our Size Guide before placing your order. If you're unsure about your size, feel free to reach out to us before ordering and we'll be happy to help.
Please choose your pieces and sizes carefully. 🤍
Damage/Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- A brief description of the issue
- Clear photos/videos of the item and packaging
We'll review the issue and help you with the next steps.
Cash on Delivery
We currently do not offer Cash on Delivery (COD).
All orders must be paid for online at the time of purchase.
As a small brand starting out, this helps us keep our operations simple and ensures that we can continue bringing you carefully made pieces.
Cancellations
Once an order has been placed, we begin processing it as soon as possible. Therefore, orders cannot be cancelled once they have been processed or shipped.
If you need to make a change to your order, please contact us as soon as possible at shopslowrush@gmail.com / on IG @slowrush__
Shipping
Orders are dispatched within 24 hrs of being placed; and our delivery timelines are 3-5 days.
Once your order has been shipped, you'll receive tracking details via email/SMS.
Please note that delivery timelines may vary depending on your location and the courier.